The difference is you

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

This is a great opportunity for a strong Customer Service professional to take their career to the next level with a leader in the Aged Care industry.

• Secondment opportunity until April 2026 (mat leave cover)
• Open to applicants from VIC, NSW, QLD, SA
• Mon to Fri 9am to 5pm, fully remote work from home

About the role

As the first point of call for our customers, the Customer Enquiry and Contracts Officer plays a pivotal role in ensuring an optimal customer experience.  From initial enquiry through to admission, this role is critical in implementing sound customer service strategies ensuring our residents, families and prospective customers are provided with accurate information in a timely manner contributing to a seamless customer experience.

This is a fully remote work from home fixed term contract covering maternity leave, and we welcome applications from anyone residing in VIC, NSW, QLD or SA.

What you’ll bring:

• Experience in aged care, with exposure to contracts of sale or service.
• Background in customer enquiries or customer relations within the aged care sector
• Ability to read and interpret power of attorney and guardianship documents and experience in fees and charges.
• A professional and confident phone manner is essential, as the role involves extensive telephone communication with a customer-first approach 
• High level of administrative accuracy and attention to detail for maintaining customer records
• Strong ability to work independently with the professionalism and reliability required for a remote work environment.
• Experience working in a KPI-driven environment, with skills in managing dashboards, listings, and reporting, is advantageous

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza.  You will need to have one (1) dose of the COVID-19 vaccine.  All shortlisted applicants will need to pass required background checks.  If you are interested in a role please ensure you apply online as we do not accept emailed resumes.